| Process, Tools, Techniques and Activities |
| Client Assessments | Data Collection |
| Information Technology | Statistical Analysis |
| Call Centers | Simulations |
| Service Centers | Gap Analysis |
| Help Desk | Metrics Development |
| Telecommunications | 5S - Organizing the Work |
| Suppliers | Visual Controls |
| Functional Assessments | Setting Priorities |
| Strategic Direction | Project Management |
| Tactical Planning | Team Dynamics |
| Operational Action | Effective Meetings |
| Lean Enterprise | Case for Action |
| Six-Sigma | Brainstorming |
| Total Quality Systems | Meeting Facilitation |
| 7 Questions | Customer Surveys | |
| Hoshin Planning | Process Redefinition |
| Kaizen | Process Capacity Analysis |
| Manifesto Development | Process Simplification |
| Balanced Scorecard | Rapid Set-up |
| Management Mapping | Pokayoke Development |
| Strategy Maps | Time Studies |
| Lean Maturity Matrix | Waste Hunt |
| Problem Solving and Decision Making | Initiative Linking |
| Benchmarking | Documentation |
| Interviewing for Results | Change Management |
| Organizational Analysis & Design | Transformational |
| Performance Based Compensation | Implementing Change |
| |
| Reporting Tools |
| Assessment Forms | Pareto Chart |
| Organizational Linkages | Spaghetti Chart |
| Control Chart | Radar Chart |
| Walkabout Worksheet | Check Sheets |
| Process Flow Charting | Histograms |
| Value Stream Mapping | DMAIC Diagrams |
| Mistake Proofing | Run Charts |
| Breakthrough Thinking | Scatter Diagrams |
| Deming PDCA Circle | Cause and Effect Diagram |
| Linkage Chart | |
| |
| Classes & Workshops |
| Discovery | Balanced Scorecard |
| Initiative Linking | Project Management |
| Lean Class | Hoshin Planning |
| Kaizen Adventure | Problem Solving |
| Executive Lean Overview | Decision Making |
| 5S - Workplace Organization | Team Dynamics |
| |
| Information Technology Systems |
| Intranet Information System (Amazon) | Balanced Scorecard |
| Automated Statistics Retrieval | Metric Reporting System |
| On-line Training Application | Data Collection and Analysis |
| Online Analytical Processing | Custom Developed Systems |
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